Quaggy Development Trust


All of the help and support we offer remains confidential within the Counselling Service. This means we do not disclose verbal or written information about you to others without your consent.

Confidentiality is subject to certain legal constraints. There are also rare occasions when the role of confidentiality might be waived. Whenever possible, this will be discussed with the client first. 

Exceptions include- 

  • where the counsellor has the express consent of the client to disclose data;
  • where the counsellor believes that the client is in serious danger to themselves. Their GP or other health care professional may be informed of the fact so that appropriate steps can be taken to ensure their safety; whenever possible this will be discussed with the client first. 
  • where the counsellor believes that serious harm may befall a third party if the data were not disclosed;
  • where the counsellor would be liable to civil or criminal court procedure if the data were not disclosed.

Your counsellor will give you a copy of our ‘Guidance for Clients using the counselling service’ and discuss it with you at your first session.

We keep written information on clients as part of good professional practice. Basic statistical information is recorded about each contact made. Individual counsellors also keep short written notes of counselling sessions, these records stay securely within the service. All records are kept in accordance with the requirements of the Data Protection Act, 1998.

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