What is counselling?
We all experience difficulties at certain points in our lives. Counselling gives you a chance to explore your feelings, thoughts, behaviours and experiences in a safe and confidential setting, with the aim of developing a better understanding of yourself and your relationships with others. A counsellor will not give you advice or offer their own point of view, but will instead help you to explore the issues that are troubling you, and support you to develop your own insights into the problems, so that you are better able to find solutions and make changes in your life.
Who we are
Quaggy Community Counselling Service (QCCS) provides low-cost, individual counselling to adults (18 years+) in Greenwich and Lewisham. Fees are means tested, starting at £2 per session for those who are not working. We are a charity committed to supporting the wellbeing of local people and have many years of experience assisting individuals with a wide range of concerns such as:
Loss and bereavement, loneliness, anxiety, depression/post-natal depression, stress, relationships, domestic violence, family difficulties, work worries and poor self-esteem.
Please note that QCCS is not able to work with individuals who require specialist support for drug or alcohol problems or those with severe mental health problems.
Loss and Bereavement
Who can access?
If you are an adult (18+) and live in SE3, SE8, SE10 or SE13 you can self-refer to the service by calling 020 8465 9785.
If you are a parent with a child under the age of 18 and live outside of these post codes, but still in either Greenwich or Lewisham boroughs, you can access the service but will need a formal referral from your GP or other professional. If you need more information please call the service on 020 8465 9785.
What we offer
We offer 12 weeks of face-to-face counselling at Quaggy Children’s Centre, or at one of two satellite services in the Royal Borough of Greenwich. Our warm and professional team of counsellors are either in the final year of their training or are qualified.
All counsellors at the service abide by the British Association for Counselling and Psychotherapy (BACP) ethical framework. This includes conduct regarding confidentiality; information that you share with us will not be disclosed to a third party unless there are safeguarding concerns or otherwise required by law. All information will be stored securely for six years.
What happens at the first meeting?
We understand that it may feel daunting to seek help and to talk about your difficulties; once a referral has been made, either by yourself or a professional, we will arrange an initial appointment, which is free of charge, with a welcoming and experienced counsellor. You will be invited to talk about what is troubling you, and answer some questions so that we can understand your concerns and identify how best to support you. During the appointment we will also discuss the fee for the sessions, identify when you are available for counselling, and how long you may have to wait to be allocated to a suitable counsellor. It is also an opportunity for you to ask any questions about the service and the process.
QCCS is offering face-to-face sessions. You will be sitting over two metres apart from your counsellor in the counselling room; your counsellor will sanitise the space between sessions.
Visit out Wellbeing Hub
We have developed our wellbeing hub resource on our website to compliment the counselling and support services we provide. We believe that everyone’s mental health is important and we want to support children and families to improve their wellbeing. On the hub are resources that we have created and also other information from organisations interested in improving mental health and wellbeing.
Why not visit the hub and enjoy one of the online sessions that are across the hub, providing relaxation, laughter yoga and more or visit for advice and information.